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Professional ITIL Exam Preparation and Practice Platform

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Product ID: RTK-ITILexam

Professional ITIL Exam Preparation and Practice Platform Online


Professional ITIL Exam Preparation
Plenty of Benefits for One Low Price $97.00!
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ITIL, ITIL exam, ITIL exam code, ITIL jobs, certification, education, baltimore md What you pay for:
90 days subscription for online access to the entire ITIL Certification Simulation Platform


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The Best Option to test your knowledge before taking an exam:

 A Part of RTEK 2000 "Total Training Solution" (Home or Office)

Here are the top five management-level certifications
with the highest average salaries (taken from a salary survey):
  1. ITIL Service Manager = $103,900
  2. ITIL Practitioner = $103,700
  3. CISSP = $103,500
  4. Project Management Professional = $103,100
  5. ITIL Foundation = $98,900
You see a common theme: ITIL certification is hot these days due to the fact that the IT Infrastructure Library is a methodology that can help solving two big problems: Information technology business alignment and compliance.

RTEK 2000's Professional Grade ITIL Prime Platform will provide students with access to ITIL exam practice content developed exclusively by certified trainers and test writers.

ITIL Exam Simulation Service for only $47.00! You get online version of ITIL Prime's exam preparation, web-based platform with unlimited online access to:
  • Over 380 realistic ITIL V3 Foundation exam questions, including 7 full ITIL V3 exams.
  • Over 280 realistic ITIL V2 Foundation exam questions, including 4 full ITIL V2 exams.
  • Detailed explanations for every ITIL exam question clarify why answers are correct.
  • Detailed score reports save you time by showing the ITIL knowledge areas to study.
  • Professional: Prepare for your ITIL exam with realistic practice exams created by experts.
  • Realistic: Unlimited use of our ITIL exam simulator with no software to download.


Proceed to the next tab on the right.

 Subscription Details and Screenshots

 Features
RTEK 2000's exceptionally realistic exam simulator and corresponding test content will provide students with the most faithful representation of what you may expect during actual exam with Computer Based Testing (CBT) environment..

 ITIL Exam Prep Student Dashboard
Students quickly understand what ITIL study areas require more focus before taking the real exam; each student is provided with a personalized dashboard citing key scoring metrics upon login to the system.

Access multiple ITIL Foundation mock exams and practice tests, with the ability to track your performance.
Personalized Test Menus Which Track Your Progress:

 ITIL Practice Exams Which Reflect the Real Exam Environment
ITILerfect's test simulator is designed to emulate the real ITIL testing experience directly within a student's web browser, without the need for any additional software downloads or installation. Similar to the actual ITIL exam environment, students may mark questions for review prior to grading, and return to any test question item. In addition, a live timer is included for each practice exam. Multiple ITIL practice tests, comprising hundreds of ITIL questions, provide test takers with a realistic performance assessment.

The following screenshots illustrate actual testing interfaces provided to RTEK students via ITIL Prime Platform.

Mark your responses for review later, return to any test question before getting results, and take the test using the same time limits as the real exam.
Screenshot: Mock Exam Question Review Prior to Grading

A scoring report is provided after each ITIL practice test, allowing you to see your strengths and weaknesses by each ITIL knowledge area. You will also be able to review the reasoning behind each ITIL test answer to fully understand which responses are correct.
Screenshot: Personalized Test Menus Which Track Student Progress

Screenshot: ITIL practice test result summary

 Measure Your ITIL Knowledge from Multiple Angles
The personalized My Performance tab will help you focus your ITIL study efforts by analyzing your performance. Each ITIL practice test you take is tracked to give you a summary view of your performance trend over time. Other reports rate your performance by ITIL subject area, and allow you to see details about past ITIL test results.

 Prioritized Member Support
Our goal is to provide you with as much support necessary in benefiting from the ITIL Prime test preparation service. Included with every membership is access to our video tutorials which walk you through each of the features our site has to offer.
In addition, we've included other functions to help you make the most of RTEK 2000 ITIL Prime Platform, including FAQs, prioritized member support, a personalized dashboard, and a snapshot of your account which is always accessible.

Get all of the above and more by quickly and securely joining The RTEK 2000 ITIL Prime Platform now. Enjoy 45 days of access for just $97.00 and beat the ITIL Foundation Exam!

ITIL Exam Details

 Benefits of ITIL Certification
  • Formal recognition of your professional expertise and experience.
  • Gain knowledge of the skills, tools, and techniques involved in effective service management.
  • Increase your employment prospects.
  • Better compensation for your skills

RTEK 2000 ITIL Prime Platform offers exam preparation for both the ITIL V2 and ITIL V3 Foundation exams.
  • ITIL Prime has added an entirely new set of exam content for users taking the ITIL V3 Foundation certification exam.
  • The new ITIL V3 practice exams cover topics outlined in the recommended ITIL V3 Syllabus.
  • The new ITIL V3 exam prep content covers all 5 ITIL V3 Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
  • The existing V2 ITIL Foundation exam prep content will remain available well in to 2009.
  • In the meantime, users can select which ITIL exam they are preparing for upon registration to receive the appropriate content.
  • Register Now for V2 or V3 ITIL Foundation Exam Practice.

Which ITIL Exam Version is for me?

ITIL V2 Foundation Exam
  • Primary areas tested on are the 11 key ITIL processes of Service Support and Service Delivery
  • You have a scheduled exam at Prometric or via a course proctor
  • Institutes which administer this exam
    • EXIN - (Exam number: EX0-100)
    • ISEB - (Exam number: BH0-001)

ITIL Practice Exams ITIL V3 Foundation Exam Primary areas tested on are the 5 Service Lifecycle phases
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Management
  • Institutes which administer this exam:
  • EXIN, ISEB, APM Group, Loyalist
  • This exam may not be offered in all regions by Prometric.
ITIL Practice Exams ITIL V3, or the ITIL Refresh, is an updated set of ITIL publications which seeks to strengthen existing best practices. A new ITIL Foundation exam based on ITIL V3 is currently available to those seeking ITIL certification. Both the ITIL V2 and V3 exams will co-exist well into 2009; following that only the ITIL V3 exam will be available.
About the ITIL V3 Foundation Exam
In June 2007, the ITIL framework underwent a major revision, or "refresh", with the publication of ITIL V3. The ITIL certification scheme remains similar to that of ITIL V2, with the ITIL Foundation certificate remaining as the first requirement prior to attaining any further ITIL certifications.

With ITIL V3, a new service lifecycle approach to IT management has been adopted. ITIL V3 is now comprised of five core volumes which describe the new approach.

ITIL V3 Core volumes:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

With the new ITIL V3 framework, a new ITIL V3 Foundation exam is offered which covers material from all five ITIL V3 core volumes. ITIL Prime has created a new set of ITIL V3 mock exams and practice tests which cover the new areas addressed by ITIL V3. As in the past, ISEB and EXIN remain the licensed examination institutes which control accreditation and certification with exams offered through testing centers such as Prometric.

ITIL V3 Foundation Certificate topics:
  • Service Management as a Practice
  • The Service Lifecycle
  • Generic Concepts and Definitions
  • Key Principles and Models
  • Selected Processes
  • Selected Functions
  • Selected Roles
  • Technology and Architecture

ITIL Practice Exams Read more about the changes in the ITIL V3 framework.

About the ITIL V2 Foundation Exam
Two organizations currently administer the ITIL Foundation Exam and award certificates. They are ISEB, previously known as the Systems Analysis Examination Board (based in the UK) and EXIN, the Examination Institute for Information Science (based in the Netherlands).

ISEB and EXIN administer ITIL Foundation Exams which are offered in similar formats. Both are closed-book exams consisting of multiple choice questions with a 60 minute time limit for completion.
A slight exception is that a portion of the Foundation Exam offered by EXIN includes test questions regarding "Security Management", where as ISEB does not. Certificates achieved through either ISEB or EXIN are deemed to be of equal merit.

The following areas of ITIL are covered within the exam preparation on ITIL Prime: General ITIL Concepts

Service Support Functions
  • Service Desk Function
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Release Management
Service Delivery Functions
  • Availability Management
  • IT Services Continuity Management
  • Capacity Management
  • Financial Management
  • Service Level Management
ITIL Certifications
ITIL certifications are available at the Foundation, Practitioner, and Manager / Masters levels. Attaining the ITIL Foundation certificate is required prior to acquisition of other ITIL certifications. RTEK 2000 ITIL Prime Platform provides test preparation content covering the area of the ITIL Foundation exam.

ITIL Exam Practice View the ITIL Certificate overview from ISEB.
ITIL Exam Practice View the ITIL Certificate overview from EXIN.
Organizations Involved with ITIL
The ITIL Certification Management Board (ICMB) manages all ITIL certifications. The ICMB is comprised of the United Kingdom's Office of Government Commerce (OGC), IT Service Management Forum (itSMF), ISEB, and EXIN.

ITIL Practice Exams Visit the OGC Official ITIL Site
ITIL Practice Exams Visit the Official itSMF International Site

ITIL V3 Practice Exams
  • ITIL Prime has added an entirely new set of exam content for users taking the ITIL V3 Foundation certification exam.
  • The new ITIL V3 practice exams cover topics outlined in the recommended ITIL V3 Syllabus.
  • The new ITIL V3 exam prep content covers all 5 ITIL V3 Core volumes (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement).
  • The existing V2 ITIL Foundation exam prep content will remain available until 2008 (or until the V2 exam is no longer offered).
  • In the meantime, users can select which ITIL exam they are preparing for when registering for ITIL exam preparation.


 Frequently Asked Questions


Section: Questions About RTEK 2000 ITIL Prime Platform
  Does this site offer exam preparation specifically for the new ITIL V3 Foundation exam?

  Yes.  ITIL Prime offers exam preparation content for both the ITIL V3 Foundation exam and the ITIL V2 Foundation exam. 

ITIL V2 Foundation Exam

  • Primary areas tested on are the 11 key ITIL processes of Service Support and Service Delivery
  • You have a scheduled exam at Prometric or via a course proctor Institutes which administer this exam
  • EXIN - (Exam number: EX0-100)
  • ISEB - (Exam number: BH0-001)

ITIL V3 Foundation Exam

  • Primary areas tested on are the 5 Service Lifecycle phases
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Management
  • Institutes which administer this exam: EXIN, ISEB, APM Group, Loyalist
  • This exam may not yet be offered in all regions by Prometric.
  What is ITIL V3, and has the Foundation exam changed?

  ITIL V3, or the ITIL Refresh, is an updated set of ITIL publications which seeks to strengthen existing best practices.  A new ITIL Foundation exam based on ITIL V3 is currently available to those seeking ITIL certification.  Both the ITIL V2 and V3 exams will co-exist well into 2009; following that only the ITIL V3 exam will be available.

ITIL Prime provides exam preparation for the new ITIL V3 Foundation exam, as well as the older ITIL V2 Foundation exam.
  In comparison to the real exam, how difficult are the questions provided on ITIL Prime?

  In an effort to properly prepare test takers, we have attempted to create questions which are slightly more difficult than those one might see on the actual ITIL Foundation exam.  

In addition, our questions are not purely definitional, but include real world situations from an ITIL perspective.  This is done to emulate the questions one might see on the real Foundation Exam.
  Do the online practice tests provided by ITIL Prime have a time limit?

  Yes.  In order to provide as realistic a testing experience as possible, you are provided with time limits which mimic the real exam for each practice test. 

A timer will be displayed during the test at all times, to indicate how much time remains.
  After I take a practice test, can I print out the questions and answers for offline study?

  Yes.  After each practice test, you can print out the questions, answers, and explanations. 
  How can I be certain that the test questions and responses created by RTEK 2000 ITIL Prime are accurate?

  Test questions available to RTEK 2000 ITIL Prime subscribers are created and maintained exclusively for this service by course trainers and ITIL certified resources who are subject matter experts in the field of IT Service Management.  All questions, answers, and explanations are reviewed by the team members for quality and accuracy before they are published.
  After I take the real ITIL Foundation exam, how can I report my score to RTEK 2000?

  RTEK 2000 encourages its users to report their results from the real ITIL Foundation exam. Users can report their results under the Account Status tab, or by visiting the Feedback page.

RTEK 2000 is very interested in hearing about your experience and results on the actual ITIL Foundation exam, and will keep your feedback 100% confidential.
  When taking a practice test through ITIL Prime, will I be able to mark questions for review, and return to them later?

  Yes.  As with the real life testing environment, you will be able to mark questions which you are unsure of, and review the marked items prior to submitting each test for scoring. 

Prior to submitting any practice tests for scoring, you will be able to return to any question, regardless if it has been marked for review. If a question has been marked, this will be indicated as well.  The live timer will continue until you have submitted your test for calculation.

  Do I need to download or install any special software in order to user ITIL Prime?

  No.  ITIL Prime’s testing engine is designed to work  solely with your web browser, without the need for additional downloads, installations or plug-ins. 
  Should I solely rely on ITIL Prime to pass the Foundation exam?

  Although it has been reported by users that ITIL Prime was a critical component of their Foundation exam preparation, we recommend acquiring the appropriate study guides in addition to relying on our practice exams for best results. 

Because ITIL Prime identifies your aptitude in each ITIL management process, this information is very beneficial when choosing where to focus your offline studies.
Section: Questions About Your Account
  What features will I have access to when I register?

  By registering with ITIL Prime, you will have unlimited access to all features of the system for the full term of your subscription.  This includes all testing content, reporting and performance tracking, and premium support.
  How can I tell when my account will expire?

  Once you are logged in to the system, the Main Dashboard will indicate when your account expires.  Additionally, the Account Status tab will allow you to see this information as well.
  Is any of my personal payment information stored by RTEK 2000?

  No.  Your payment information is used at the time of registration only, and is not stored by our system.
  I lost my password and am unable to log in to my account.  How can I retrieve my login information?

  The Forgot Password link (located in the top corner of the screen) will dispatch login information to the email address you registered with ITIL Prime.
Section: Questions About How We Measure Your Performance
  Will I be able to view my performance within each ITIL management area, as well as by each practice test I take?

  Yes.  Because ITIL Prime tracks question performance by test, as well as by management / function area, your results will be calculated on both.  You will easily be able to view your real time performance for each area using the My Performance tab.
  How can I view my overall performance results for all tests that I've completed?

  When you visit the My Performance tab, the first view you will see will be a chronological view of all your test scores.  This chart will indicate which tests were taken, in order, and will clearly plot their points along a graph.
  Is it possible to review the results of specific practice tests I've taken in the past?

  Yes.  By selecting  Review Your Results on Past Tests from the My Performance tab, you can select from all of the practice tests available in the system.  Depending on which tests you've completed, a comprehensive view of your results, including charted results, will display your performance.
  Can I view my test taking performance within each ITIL management area?

  Yes. As you take practice tests, ITIL Prime keeps track of your performance within each ITIL management / function area. At any time, you can review your average performance when presented with specific subject matter, and are even provided with a Knowledge Ranking for each area. The lower your Knowledge Ranking, the more study is recommended for a specific subject area.
  If I take the same practice test multiple times, will this be reflected in my performance reports?

  All of your completed tests, regardless if they are repeats, will be tracked to give you a chronological performance trend.

Additionally, performance measurements will also provide overall averages, as well as individual test taking results, allowing you to view your performance from multiple vantage points.
Section: Questions About the ITIL Foundation Exam
  Which ITIL Foundation exam should I take;  the one administered by ISEB or EXIN?

  Both exams are meant to be of equal difficulty.  The same number of questions and an identical time limit exists for exams offered by both ISEB and EXIN.
  How long does it take for me to find out if I passed the ITIL Foundation exam, and how do I receive my certificate?

  Upon completion of the real ITIL Foundation exam, you will immediately be presented with your results by the computer based testing (CBT) facility.  The test proctor will then provide you with a printed copy of your results.  For in-course exams which are paper-based, the time until you receive your results may range from 1 to 3 weeks.

Your certificate, along with related documentation, will be mailed to you within six weeks of passing the exam.
  What is the score required to pass the ITIL Foundation exam?

  The score required by both ISEB and EXIN to pass the ITIL Foundation exam is 65%.
  Is the ITIL Foundation exam considered "tricky", or can it be desribed as straightforward?

  Many test takers have described the questions on the ITIL Foundation exam as being slightly tricky due to the plethora of response combinations.  An example of a common ITIL question and response structure is demonstrated below:

Statement 1: An SLA is an agreement drawn up by the IT department which states what the customer may or may not do with his workstation.

Statement 2: A Service Catalog describes accurately and specifically the IT services that the IT department can offer a customer.

Which of these statements is correct?

A. Only the first statement is correct
B. Only the second statement is correct
C. Both of the statements above are correct
D. Neither of the statements above are correct

ITIL Prime contains similarly constructed question items.

  Are there professional requirements one must fulfill in order to qualify to take ITIL Foundation exam?

  At this time, only an examination fee is required to sit for the ITIL Foundation exam.  Further ITIL exams, such as the Practitioners and Managers certifications, have requirements which must be met prior to acquisition.
About ITIL Prime Platform
Welcome to RTEK 2000 ITIL Prime, one of the most realistic online exam preparation services available.

Our testing content is created by subject matter experts who hold the certification and are veterans in their field of expertise. The testing engine developed for this system is based upon the real exam test environment to provide our users with the most true to form practice application possible.

Whereas other sites may provide a linear screen-by-screen testing mechanism, we provide a timed, markable test application which mimics the real exam. Our testing system requires no additional software downloads, and works within a standard browser, providing our users with the most accessible, practical preparation possible.

ITIL Exam Practice Platform If you have any questions we encourage you contacting RTEK 2000!